Please feel free to e-mail us with any questions you may have and we will promptly respond. To continue offering our customers the best possible discounted prices, we have a responsive, e-mail based customer service system. If you would prefer to have us contact you by phone: please send an e-mail including the detailed nature of your question, your name, phone number, and the best time to reach you. Thank you!

FAQ'S

WE OFFER A 30-DAY RISK FREE GUARANTEE!
We are so sure you'll be thrilled with your order that we offer a 30 day risk free guarantee. You may return any new item in it's original packaging within 30 days of delivery for a full refund. Should you need to return an item, make sure you keep your original packaging and E-mail Us for further instructions. In your correspondence, please include your Name, Address and Order Number so that we may promptly assist you.

AUTOMATIC FREE SHIPPING!

Take advantage of our Special Free Shipping Offer! For a limited time, we are offering free shipping to any address in the United States (excluding Alaska and Hawaii). All you have to do is place and order and you will automatically be given FREE SHIPPING! No codes or coupons necessary.

1) How do I place an order?

It's easy and secure! Simply browse through our site and when you see an item you like, click on the "Buy" button to place the item in your cart. Continue shopping as long as you like. When you are ready to check out, just click on the "Checkout>>" button on any of the product pages, OR click on the "View Cart" button on the top menu of any page, and follow the simple instructions from there. If you have any questions or difficulties, feel free to e-mail us. There is an e-mail link on every page of this site.

2) How long will it take to get my item(s)?

Due to the custom nature of each order, it will take 4-6 weeks for your art purchases to arrive. Picture lights will arrive in 1-2 weeks. PLEASE NOTE: IF YOU ORDER MULTIPLE ITEMS, THEY MAY SHIP SEPARATELY .

3) When will my credit card be charged?

When you place an order, our system will verify (authorize) that adequate funds are available on your credit card. The card will actually be charged (funds captured) just prior to shipping or after 30 days, whichever comes first. Please note that authorized funds may affect your available credit line.

4) Is is safe to order from your site?

Ordering from TheMuseumMasters.com is as secure as using a credit card to buy dinner in a restaurant. We employ industry standard secure data encryption technology — 128-bit Secure Sockets Layer (SSL) protocol — to keep your information private.

5) How will I know if my order has been received?

If you provide us with a valid e-mail address when you check out, you will automatically receive an e-mail confirmation of your order. If for any reason you have made a mistake on your order, just let us know as soon as possible and we will resolve the issue.

6) What if I have accidentally placed a duplicate order?

We automatically screen for duplicate orders placed on the same day and will not process a duplicate order without contacting you first to confirm your intentions.

7) What is your privacy policy?

Any information you provide to us is only used to fulfill your order. It is not shared with any person, entity or third party that is not involved in filling your order. Period.

If you provide us with your e-mail address, we may use it to send you information regarding your order, or to occasionally send you news or special sale information related to TheMuseumMasters.com web site. You may opt out of receiving any future e-mails by sending us an e-mail with "opt out" in the subject line.